If anxiety about layoffs is keeping you from booking a vacation to the Bahamas or buying a new family sedan, wouldn't knowing you could get a refund if you lost your job make you more willing to take the leap?
That's what companies like JetBlue (JBLU) and Hyundai are betting on. They're trying to woo customers by offering special breaks and refunds on big-ticket items based on whether a customer loses his job. South Korean car maker Hyundai helped spark the trend in January when it launched its Assurance program, which lets customers return any new vehicle if they lose their job and absolves them of any remaining car payments (up to $7,500). Airliner JetBlue soon followed by offering full-fare refunds to customers who get laid off prior to their trip. And men’s clothier Jos. A. Bank (JOSB) now offers rebates to customers who get laid off after buying a suit – and they keep the suit. (See the table below for even more offers.)
Appealing to consumers' sense of insecurity in the face of layoffs can be a productive way to drive sales at some struggling companies, says Z. John Zhang, marketing professor at University of Pennsylvania’s Wharton School. "[I]t can certainly resonate with targeted customers,” he says.
There are already some signs that this selling tactic works. Hyundai’s sales were up 14% for the first two months of the year compared with last year, says Jim Trainor, a company spokesman. The boost can’t be attributed to the Assurance program alone, but “it’s been a huge help,” he says. Likewise, Western National Property Management, a real estate company based in Irvine, Calif., that launched its own layoff protection program a couple of weeks ago, has seen a “significant increase in our apartment lease renewals,” says company president Thomas Shelton.
While the sense of safety these programs offer is certainly enticing, make sure to consider a few factors before pulling out your wallet.
Are you willing to buy a car or live in an apartment that you aren't particularly jazzed about just for the peace of mind layoff protection provides?
To help answer this question, ask yourself how likely it is that you will lose your job in the first place (read our story for help in assessing those odds). If the odds are low, then it may not be worth it to buy your third-choice car from Hyundai instead of your first-choice car from, say Toyota. If the odds are pretty high that a pink slip will is in your future, that $7,500 in auto loan or lease forgiveness Hyundai offers sure is a lot of money not to have to pay when you're not getting paid -- and you can dodge a possible ding on your credit score.
New promotions like these can be distracting, so be sure to use the same shopping savvy you normally would. Compare prices and see if there’s a less expensive, but comparable option available. The Hyundai and JetBlue programs are attractive because they don’t cost anything extra. “But if you’re really concerned about money, or are truly over-extended on your budget, a better financial decision is to buy an older car,” says Joe Ridout, spokesman for Consumer Action, a consumer advocacy group.
For example, a new Hyundai Elantra sedan has an MSRP of $14,815. But a used 2007 model goes for less than $10,000, according to auto research firm Kelley Blue Book. The same goes with booking a flight. When it comes to JetBlue's offer, shop around to make sure you can’t get a flight for less. We found a round-trip ticket from New York to Ft. Lauderdale on JetBlue for $360, and one for $318 (flying US Airways) using travel search engine Kayak.com.
Of course, any program offering such sizable breaks comes with plenty of fine print. To qualify for two months of free rent through property owner and developer Goldberg Companies’ Layoff Proof Lease, for instance, tenants must have signed a 12-month lease and have made three rent payments. (So don’t choose one of Goldberg’s apartments if you’ve just been laid off assuming you’ll get to live rent-free for a couple months.) Similarly, Hyundai buyers need to have made two payments on their car to be eligible for the refund.
To be eligible for Norwegian Cruise Line's layoff protection plan, which offers a full reimbursement to travelers who lose their jobs, cruise goers have to shell out $29.
| Company | Program/Offer | Eligibility | Dates |
|---|---|---|---|
| Au Pair in America | Child Care Protection Plan: Refunds a portion of the program fees; family has option to continue with au pair service for remaining time in contract regular weekly rate. | To qualify, one or both parents must lose their job, resulting in the loss of 25% or more of the family’s income. | Started March 5. |
| AutoNation (Florida dealerships) | Payment Protection: Covers up to six months of auto loan or lease payments, or $500 per month (whichever is less). | Unemployment must occur sometime between 90 days after the purchase date and within a year of the purchase date; you must also be approved for state unemployment benefits. | Started March 18. |
| Goldberg Companies (Properties in Ohio, Texas, North Carolina and Florida) | Layoff Proof Lease: 60 days of free rent if you're laid off. | To qualify, you must have made at least three monthly rent payments and not be in default of lease obligations. | Started March 21. |
| Hyundai | Assurance: Car return program, which covers up to $7,500 in loan or lease payments. | If you’ve been laid off, had an international job transfer, or lost a driver’s license due to medical impairment within 12 months of purchase. To qualify, you must have made at least two scheduled payments and be current on your loan or lease. | Started Jan. 3. |
| JetBlue | Promise Program: Full refund on regular fares and Getaways packages. | For regular flights, refunds apply if you’re laid off after Feb. 17. For Getaways vacation packages, refunds apply if you’re laid off after March 17. | Applies to unused flights purchased between Feb. 1, 2009 and June 1, 2009. |
| Jos. A. Bank | The Risk-Free Suit: Rebate of up to $199. | If you lose your job between April 16 and July 1; must present a notice from employer and a copy of your unemployment benefits application. | For purchases made between March 16 and April 9. (Rebate requests will be received through July 24.) |
| Norwegian Cruise Line | BookSafe Travel Protection Plan (starts at $29): Reimburses full fare paid. | Customer must have been an employee at the same company for at least one year before they were let go. | Started Feb. 26; effective for any cruise departing on or after May 1. |
| Western National Property Management | Layoff Protection Plan: New and renewing tenants can move out of their apartment without paying lease-break fee, which is about $2,000. | Give 30 days’ notice after layoff. | Started March 9. |