Sunday November 29, 2009 3:38 AM ET
SmartMoney
Published November 4, 2009  |  A A A
Consumer Action by Aleksandra Todorova (Author Archive)

How Much Are Credit-Card Perks Really Worth?

As consumers try to keep up with the fast-shifting world of credit cards, looking for ways to sidestep new fees or avoid rate hikes, they may be missing out on savings from benefits they already have.

Even as card issuers continue to clamp down on credit limits and rewards programs, they’ve left intact a variety of perks that, when properly used, can save consumers hundreds of dollars.

Free benefits like extended warranty protection, lost-luggage reimbursement or purchase protection aren’t nearly as widely-advertised as 0% introductory interest rates or the ability to earn bonus rewards points, yet they are a staple with any credit card that has the Visa (V) or MasterCard (MA) logo, or is issued by American Express (AXP).

These perks, also known as “fringe benefits,” are typically provided by Visa, MasterCard and American Express and paid for through interchange fees (paid by merchants for each credit-card transaction), says Adil Moussa, an analyst with market research firm Aite Group.

Yet fewer than 15% of credit-card holders use these benefits, according to Robert McKinley, the founder of CardWeb.com, which provides industry research and analysis.

That shouldn’t come as a surprise, as these benefits are typically described in the tiny-print booklets that consumers receive with their credit card and hardly bother to read, says Odysseas Papadimitriou, the chief executive officer of Evolution Finance and credit-card portal CardHub.com. “It’s really unfortunate, because they are really good benefits,” he says.

That’s not to say that taking advantage of those features is easy: There is typically a lot of paperwork involved and, because these benefits are so rarely used, you may have to work with customer service reps who aren’t aware of how they work, Papadimitriou says. But jumping through hoops may well save you hundreds – or in some cases thousands – of dollars.

Below, the details on six credit-card benefits and how to qualify:

1. Auto rental collision damage waiver

What it does: Reimburses you for the deductible portion of your personal auto insurance policy (or all covered damages or theft, if you do not have auto insurance), as well as administrative and loss-of-use damages imposed by the car rental company and reasonable towing charges.

The catch: Does not apply if you rent a car for more than 15 consecutive days in the U.S. or 21 consecutive days abroad. The loss or theft of your personal belongings and personal liability charges are not covered. And don’t forget to decline the collision damage waiver (CDW) or loss damage waiver (LDW) option offered by the rental company.

Value: $10-$12 to $18-$20 a day. That’s how much you would pay if you purchased a collision damage waiver from the car-rental company, depending on your location, the type of vehicle you rent and which rental company you use, says Neil Abrams, an auto rental consultant in Purchase, N.Y.

2. Extended warranty

What it does: Doubles the free-repair period of an item’s original manufacturer’s repair warranty, up to one additional year. Typically includes purchases made outside the U.S., as long as the item has a valid original manufacturer’s U.S. repair warranty, store-purchased dealer warranty or assembler warranty.

The catch: A wide range of items aren’t covered. Those may include boats, cars, aircraft and any other motorized vehicles and their accessories; items purchased for resale or professional use; real estate and items intended to become part of real estate (for example, garage doors and ceiling fans); computer software; medical equipment and used, antique or collectible items.

Value: $15 to $270. A two-year Geek Squad Black Protection Plan from Best Buy costs anywhere from $29.99 to $539.99, depending on the type of item you purchase and its cost. (Keep in mind, your credit-card company does not have its own team of service support “geeks.” Its coverage will simply extend the terms of the warranty you have from the manufacturer.)

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User Comments
Posted by: rlthur
Crappy article. Very little of use. I get a % back on purchases. It's not a big % but I've gotten over $1000 back in a couple years. FWIW
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Comments From Around the Web
Posted by: Gone on Free Money Finance

I bought a HP laptop in Feb 2002 and it died in January of 2004 (MB burned up but HD and data ok). The HP warranty had covered the first year, but the fact that I put the laptop on a visa card doubled that, and I was able to get the paperwork done and jump through the hoops in time to get a check from Visa International for $1900, the original purchase price, this despite the fact that I was in Australia at the time! Everything was done online, and all I had to do was locate the receipt and get an authorized service center to verify that the laptop was dead. The same thing recently happened to a Seagate hard-drive -- this time in Korea -- and they reimbursed me the $200 minus a $20 'core charge' (cuz I wouldn't mail them the old drive - which would have cost me more than that) for that too (data lost this time though!). I put everything on a card now just for the coverage -- works great!

Posted by: jclimber on Free Money Finance

I've used the extended warranty on both Visa and Amex - no issue with either. However you have to be careful with Amex because they will only honor the warranty if you still have an Amex card. Not so with Visa - it's honored even if you have cancelled the card. Not sure why everybody is gung-ho on Amex for rental cars. ALL credit cards I've had (or have) - Visa, MC, Amex - have the exact same rental car insurance benefit. And the CC insurance is SUPPLEMENTARY to your primary car insurance (unless renting in a foreign country where your primary doesn't apply).

Posted by: Thirtysomething Finance on Free Money Finance

I also use the Schwab card for the 2% cash back. I haven't used the other perks, but they sound useful!

Posted by: CPA Abroad on Free Money Finance

I got the Visa Black card offer too. Trashed it as well. I have a Citi Diamond Preferred that gives me concierge service. No annual fee. And lo and behold, it is black. I have never used it though. I still use the Schwab for almost everything though. 2% cash back is better than the Citi card, and no fx fee saves me 3% on every purchase. We use my wife's Amex for all rental car purchases.

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