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Tough Customer
![[sm0312tough]](http://s.wsj.net/public/resources/images/PF-AC030_sm0312_C_20120214134134.jpg)
You May Never Wait on Hold Again
Kadet: New apps offer to wait on hold for callers -- and the end of phone rage may be near.
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![[sm0312cake]](http://s.wsj.net/public/resources/images/PF-AB978_sm0312_C_20120208144149.jpg)
The Cost of Living Longer -- Much Longer
SmartMoney Magazine: Number crunchers are dead set on figuring out how long you will live. For those saving for retirement, it's the $27 trillion question.
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![[sm0312tenthings]](http://s.wsj.net/public/resources/images/PF-AB997_sm0312_C_20120209144120.jpg)
10 Things Baristas Won't Tell You
For starters, don't call them slackers or hipsters -- unless you want to get "decaffed."
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![[smpresidents]](http://s.wsj.net/public/resources/images/PF-AC032_smpres_C_20120214145512.jpg)
With Funds, How Important Is Family, Really?
You don't see many rankings of the big mutual fund families. The results, however, can be eye-opening.