Love your attitude. I recognize that the profits are not residing with the gas station owners. However, to get upset with the customers doesn't make sense. Nor do the long-term implications of sending your customers somewhere else.
You very much enjoyed the SUV American Express customers when gas prices were lower and SUV's even more prominent. The expectation that they should come in and buy additional items is ludicrious. I know nothing about your gas station, but most in my area has no 'personal service'. It's a pump and a guy behind a window - that's it. So not sure what you are talking about.
Like any other product - people will go where it is cheapest. I know this is a tough time - but getting upset with customers and sterotyping people based on their money is stupid. I presume you also hate hybrid drivers (oh wait, they buy less gas from you..so you like them).
Makes no sense.
Posted 8:36 PM EST June 25, 2008
Posted by: cjhorne
kakatiya- Sorry. No offense meant.
Posted 12:50 PM EST June 25, 2008
Posted by: kakatiya
I operate a gas station. Can not wait for this trend to pick up. Have not made a dime on gas for over a year now. To top it every month I pay for losses on gas sales with what I make from in store sales.
There are times when I go out and tell the American Express using SUV driving idiots the lower prices at nearby stations. 12 cent loss on a gallon and someone pumping 60 gallons without stepping into store to buy anything. Don't need them. Go stand in line at your Krogers or Walmart or what ever god forsaken place you wants your business.
I would take a low income factory worker customer over 'World owes me gratitude for my existence' like cjhorne anytime of day. Truth be told the low income factory worker type of customer are very appreciative of good customer service.
CJHorne - do everyone a favor so to Wal-Mart for you gas.
Posted 12:55 AM EST June 25, 2008
Posted by: cjhorne
why should the cash paying customer or merchant subsidize your frequent flier miles or cash back bonus. THEY WILL LOOSE A LOT OF BUSINESS TO COMPETITION.
They are not charging for credit They are discounting for cash. WHAT's THE DIFFERENCE?
Why do you think the European Union is turning the screws on Visa/Mastercard..because they are a monopoly. THERE ARE LOTS OF CREDIT CARD COMPANIES IN USA.
Try buying a car with your credit card. CAR DEALERS WILL TAKE CREDIT CARDS FOR DEPOSITS AND PARTIAL PAYMENTS. YOU CAN BUY ALMOST ANYTHING ELSE...CLOTHING, FOOD, MEDICAL, DENTAL, DRY CLEANING, PREscrIptIONS, MOVIES, ELECTRONICS, etc. I AVOID MERCHANTS WHO CHARGE EXTRA FOR USING A CREDIT CARD...or WHO OFFER A DISCOUNT FOR CASH.
60% OF GASOLINE IS BOUGHT WITH PLASTIC. CAN YOU IMAGINE EVERYONE STANDING IN LINE TO PAY CASH RATHER THAN PAYING AT THE PUMP? I HATE TO CARRY A LOT OF CASH. I WOULD RATHER JUST PAY ONE BILL AT MONTH END...BUT I DON'T WANT T...(Read more of this comment)O PAY EXTRA TO DO THAT.(Show less of this comment)
Posted 5:25 PM EST June 24, 2008
Posted by: skicats
why should the cash paying customer or merchant subsidize your frequent flier miles or cash back bonus. They are not charging for credit They are discounting for cash. The credit card companies are making billions while the small businesspeople are dropping like flies. Why do you think the European Union is turning the screws on Visa/Mastercard..because they are a monopoly. Hopefully more and more merchants will refuse to obsorb the costs of credit cards or pass discounts on for cash. Try buying a car with your credit card. Happy shopping!
Posted 4:46 PM EST June 24, 2008
Posted by: cjhorne
Accepting credit cards is just a cost of doing business and I am not going to pay cash or pay extra for a credit card unless there is no alternative. The gas stations tried this in the past and they found that if they charge extra for credit cards, customers will go somewhere else. I want to use my credit card and I dont want to pay extra.
Love your attitude. I recognize that the profits are not residing with the gas station owners. However, to get upset with the customers doesn't make sense. Nor do the long-term implications of sending your customers somewhere else.
You very much enjoyed the SUV American Express customers when gas prices were lower and SUV's even more prominent. The expectation that they should come in and buy additional items is ludicrious. I know nothing about your gas station, but most in my area has no 'personal service'. It's a pump and a guy behind a window - that's it. So not sure what you are talking about.
Like any other product - people will go where it is cheapest. I know this is a tough time - but getting upset with customers and sterotyping people based on their money is stupid. I presume you also hate hybrid drivers (oh wait, they buy less gas from you..so you like them).
Makes no sense.