Technical Issues

• Blank/Gray Screen
• Frame Error
• Price/Data Discrepancy
• Printing
• Save Password

Why do I view a blank/gray screen?
It's possible that you did not enable Java. Follow the instructions below to enable Java:

Netscape 3.x for PC:
1. From the Options menu, select Network Preferences.
2. Select Languages and check the Enable Java and Enable JavaScript options.
3. Click OK.

Netscape 4.x, 5.x, and 6.x for PC:
1. From the Edit menu, select Preferences.
2. In the left pane, select Advanced.
3. In the right pane, check the Enable Java and Enable JavaScript options.
4. Click OK.

Internet Explorer 3.x for PC:
1. From the View menu, select Options and in the window that appears, click the Security tab.
2. In the Active Content box at the bottom of the page, make sure all boxes are checked.
   (Note: You can also click the Safety Level button and select Medium to prevent warning-message interruptions).

Internet Explorer 4.x for PC:
1. From the View menu, select Internet Options and then click the Security tab.
2. Click the Internet icon to select a Web content zone.
3. Next, click Custom Level and in the Security Settings window, scroll down to the Java category.
4. In Java Permissions, uncheck Disable Java and select either High, Low or Medium Safety.
5. Next, scroll down to the Scripting category.
6. Select Enable for both Active Scripting and Scripting of Java Applets.
7. Click OK.
8. In the Internet Options window, click Apply and then OK.

Internet Explorer 5.x and 6.x for PC:
1. From the Tools menu bar, select Internet Options and then click the Security tab.
2. Click the Internet icon to select a Web content zone.
3. Next, click Custom Level and in the Security Settings window, scroll down to the Java category.
4. In Java permissions uncheck Disable Java and check either High,Low or Medium Safety.
5. Next, scroll down to the Scripting category.
6. Select Enable in Active Scripting and in Scripting of Java Applets.
7. Click OK.
8. In the Internet Options window, click Apply and then OK.

Internet Explorer 4.x and 5.x for Mac:
1. From the Edit menu, select Preferences.
2. Locate the Web-Browser category (near the upper-left-hand corner) and click Web Browser if it is not already open.
3. Click Java and make sure that Enable Java is checked.
4. Click OK.

Netscape 4.x for Mac:
1. From the Edit menu, select Preferences.
2. Locate the Advanced category from the navigation box on the left and click Advanced.
3. Make sure that Enable Java and Enable JavaScript are checked.
4. Click OK.
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Why am I receiving a frame error?
If this error occurs again, simply click Reload or Refresh in your browser to display the page.
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There may be a discrepancy in the price/data of a security. How can I check to see if this is the case?
Our goal is to provide you with the most up-to-date, accurate information in the financial markets. If you see a possible data error, please notify us.
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I can't print some of the pages on your site. Why is this?
Currently, Java does not fully support printing. We are working on alternate methods to enable our users to print Java and will make this available in the months to come. You can, however, try Netscape 4.5 or above, which in some cases works.

In the meantime try the following method:
1. Press Alt-PrintScrn to take a screen-shot of your browser window.
2. Then, launch an image-editing program like PhotoShop or MS Paint.
3. Create a new document and paste your clipboard image into it by pressing Ctrl-V.
4. Print from your paint program.
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Why is my Save Password feature not working?
This occurs when your cookie has been deleted. To prevent this in the future, avoid cleaning your cache folder and do not use the Log Out option when exiting.
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