Customer Support/FAQ

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I have logged on but I am not receiving data. Why?

Certain restrictive firewall and proxy server configurations may prevent MapStation from receiving market data. If you are behind a firewall, contact your network administrator to set up special permission. To access MapStation from behind a firewall, your administrator must grant full access to port 1825 for the following hosts:

   

For delayed version:

 quotedelayed.smartmoney.com.
   

For real-time version:

 quotereal.smartmoney.com.

Reception is on port 1023 or higher and must also be granted access, although usually access is automatic when port 1825 is granted access.

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How do I upgrade my version of MapStation?

When an upgrade is available, MapStation automatically informs you and gives you the option to download a special update file. The upgrade process typically takes less than a minute on a dial-up connection.

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How do I create a Market List or Portfolio to view?

Starting Fresh:

To create a market list or portfolio:

1. From the File menu, select New. The New List dialog appears.
2. Select either Standard List or Portfolio to specify the type of market list.
3. Select Empty List or Template to specify how to build the new market list.
4. In the Name text box, enter a name for the new market list/portfolio and click OK. The table view appears and allows you to add or delete stocks to this new list.
5. To add stocks to the list, enter the ticker symbol for the stock to add in the Enter new ticker text box (bottom of the Table Screen) and click the Add button. To add several stocks at once, use a comma or a single space to separate the ticker symbols.
6. To delete stocks from the list, select the stock to delete and click the Delete Selection button (bottom of the Table Screen).
7. To enter the number of shares and purchase price for stocks in a portfolio, double-click the corresponding cell and enter the value.

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Can I import multiple ticker symbols from a spreadsheet or text file from another program?

You can import ticker symbols from any popular word processing or spreadsheet program into your MapStation tables or export ticker symbols from a MapStation table into another program.

To import ticker symbols:

1. In your spreadsheet, highlight the ticker symbols to import into MapStation and select Cut or Copy from the Edit menu.
2. Next, in MapStation click the table in which to import the ticker symbols and select Paste from the Edit menu in the Table Screen. The ticker symbols are added to the selected table.

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In the map view, how do I map statistics other than price change?

Use the Color and Height menus to choose the statistics you want to display. (Don't overlook the Extended Data option, which gives you the ability to map balance sheet data and growth estimates.) Use the Size menu to make the rectangle size correspond to volume and revenue, as well as market capitalization.

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How can I change the arrangement of companies in a map?

You can change the arrangement in two ways. If you want to move a company from one industry group to another, the simplest way is to click-and-drag it to the new area in the map. If you want to make broader structural changes to the groupings, click the Tree button to see an editable Windows Explorer-style view of the map. In this view you can drag-and-drop items, as well as right-click to bring up a more extensive editing menu.

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What do gray squares in the map mean? Why are there so many?

A gray square indicates that we're missing some relevant data. For example, if you map five-year growth rates, a company founded two years ago would be colored gray. If your map has many gray squares, you may be looking at a broadly inapplicable statistic (for example, mapping long-term debt for a group of mutual funds).

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In the map view, how do I select the statistics that appear in the pop-up price updates (i.e. Symbol, name, sector, etc)?

You can select from a wide range of statistics to display in the pop-up price updates.

To select the statistics for pop-up price updates:

From the Label menu, select the statistics to display in the price update.

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How do I stop / start the pop-up price updates in the Map view?

You can activate and deactivate the pop-up price updates using the highlight menu in the Map Screen.

To activate or deactivate pop-up price updates:

From the Highlight menu, check or uncheck the Arriving Data option.

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How do I select the statistics to display in the table view?

You can display a variety of information (including portfolio total) in the table view.

To select the data to view:

1. From the View menu in the Table Screen, select the statistics to view. The table immediately updates to reflect your selection.
2. To sort data, click the heading cell of the column by which you would like to sort. The content order changes to its alternate option.
3. To view the total for your portfolio, from the Display menu select Show totals.

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Can I display the Market Movers in any of the available views (table, map, news, profile)?

The Market Movers can only be displayed in the table view.

To display any of the Market Movers in a table view:

Click the arrow icon in the upper right corner of each category of the market movers.

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In the profile view, what does the bar color indicate and how is the information organized?

The profile view organizes market information into a bar graph display that uses bars to represent companies and bar size to represent percent change. In this layout, green represents the gainers of the current trading day, while red indicates the losers.

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In the profile view, how do I map statistics other than price change?

Use the Sort menu to choose the statistics you wish to display. Use the Height menu to make the bar size correspond to volume and revenue, as well as market capitalization. (Don't overlook the Extended Data option, which gives you the ability to display balance sheet data and growth estimates.)

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What does the gray area at the right side of the profile view mean?

For some companies not every statistic is available. For example, if a company has no earnings, we do not provide a P/E ratio. If you choose to sort by P/E (or any other statistic where data isn't universally available), all the companies without data are moved to a gray area on the right side of the screen.

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How do I set an alert to notify me when my stock hits a certain price?

You can create more than one alert that tracks several stocks at a time.

To create an alert:

1. From the Alerts menu in the main window, select Create New Alert. The Create a New Alert dialog box appears.
2. In the Create a New Alert dialog box:

  • Enter the ticker symbol for the stock you want to track.
  • From the drop-down list, select a condition for the alert.
  • In the text box, enter the target price to specify the condition.
  • Check the Notify Me checkbox.
3. Click OK or press Enter to apply. The Alert Console window displays the stock, the alert condition, and its status.

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Can I change the color scheme for my screens?

Yes. From the main window, you can access a color scheme list that allows you to change the appearance of MapStation screens. When you select a color scheme, the color change is reflected in all of MapStation screens.

To change the color scheme of screens:

1. From the Options menu, select Colors.
2. Select an appearance scheme from the list that appears. The screens in MapStation update to reflect the color change.

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How do I look for a ticker symbol?

The Find Ticker tool enables you to search for the ticker symbol of any stock using descriptive keywords or company name.

To search for a ticker symbol:

1. Click the Find Ticker button in the MapStation main window. The Ticker Lookup dialog box appears.
2. Enter a keyword or company name in the Enter search keywords text box.
3. Click Go or press Enter. The results appear in a table in the Ticker Lookup dialog box. The percent column gives you an indication of the success rate of the search.

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What other types of securities can I track using this program?

You can also track funds using this program.

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Can I import my portfolio from the Portfolio Map on your website?

Sorry, but we do not have this option available at this time.

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Is there a limit to the amount of securities that I can track?

There is no limit to the number of funds that you can track. However, the maximum number of stocks that you can track is 1,500. The percent value next to the ticker gives you an indication of how much you are using of the allowed 1,500.

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What is the percentage value that appears to the left of the ticker in the MapStation main window?

You may track up to 1,500 distinct stocks or funds. The percent value indicates how much of this quota you have already filled.

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How do I unsubscribe from MapStation?

Log on to your account on the Smartmoney Ecommerce system: My Account and click on 'Cancel' next to your Mapstation subscription.

The cancellation will take effect at the end of your free trial or current subscription period. A confirmation email will be sent to you upon cancellation.

If you cannot find the answer to your question in the FAQ List, please try one of our Customer Service Mailboxes:

If you have any questions or concerns, please do not hesitate to contact our customer support department. In order to provide our users with the best possible service, we request that any questions regarding MapStation be forwarded to the appropriate email address.

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