How to Navigate Return Policies

Returning an unwanted gift may be fairly easy this year. With less inventory, it s exchanges that are likely to be tough.

About a third of retailers have return policies in place during the holidays that are more flexible than those in place during the rest of the year, according to the National Retail Federation. Stores really try to bend over backwards for customers this time of year, says Edgar Dworsky, the founder of consumer advocacy site ConsumerWorld.org. It s no wonder: A third of shoppers who have problems returning an item won t come back, according to market research firm Gartner.

But even lenient return policies still include plenty of fine print. Here s how to ensure many happy returns:

Make returns ASAP

Although many stores have extended return deadlines on holiday purchases, a swift return is your best shot at swapping that too-big sweater for one in the right size, or trading your returned-item store credit for something you actually want, says Kathryn Finney, the founder of trend- and sale-tracking site TheBudgetFashionista.com.

Keep in mind that extended holiday deadlines can be misleading for online orders. The policy may kick in as soon as the purchaser clicked complete order or as late as when the item was delivered. That could amount to a week s difference in your return deadline.

Check for exclusions

Not all items are treated equally under retailers holiday policies, Dworsky says. Best Buy (BBY), for example, kept its standard return policies in place on computers. If you bought one on Black Friday, the deadline to return it has long since passed, he says.

Ask for the receipt

Some, like Target (TGT), will attempt to look up the transaction for you; if they find the transaction, that will serve as the receipt. Without a receipt, the company will only issue a store credit for up to $70 annually.)

Review credit-card benefits

Ask your credit-card issuer and payment network if it offers any return protections for your card purchases, says Curtis Arnold, the founder of card comparison site CardRatings.com. Many World MasterCard (MA) and American Express (AXP) cards, among others, automatically extend the return period on items you buy to 90 days. The bank takes the item, and credits your account for the purchase price, usually up to a maximum of $250.

Mind return fees

Just because the store will take back a purchase doesn't mean you're entitled to a full refund. Many stores assess a restocking fee, typically 10% to 15% of the total purchase price, Dworsky says. Online, you may also be required to pay for return shipping. Some restocking fees are charged only on opened items, so that s all the more reason to keep the packaging intact.

Holiday Store Policies
Retailer Details
Amazon.com () Orders shipped between Nov. 1 and Dec. 31 may be returned as late as Jan. 31, 2010. Usually, you have 30 days from delivery for most items. Restocking fees are 85% on opened computers and 50% on opened media and other items not returned in their original condition.
Best Buy () Most purchases made between Nov. 1 and Dec. 24 may be returned as late as Jan. 31 (instead of the usual 30-day limit). Computers are subject to the regular 14-day return window (14 days from receipt if purchased online). Restocking fees are 10% on iPhones, 15% on opened computers, camcorders, digital cameras and select other electronics, and 25% on appliances and special orders.
Marshall s () Purchases made between Oct. 25 and Dec. 4 can be returned as late as Jan. 4. Regularly, you have 30 days.
Overstock.com () Most purchases made between Nov. 1 and Dec. 31 may be returned as late as Jan. 31 or 30 days from the delivery date, whichever is later. Usually, you have 30 days from delivery for most items.
Sears () Most purchases made between Nov. 14 and Dec. 13 may be returned within 120 days, instead of the usual 90 days. For electronics, jewelry, mattresses and other select items purchased within that timeframe, the return period is 60 days instead of 30.

INVESTOR CENTER

MARKETS:
Chart
TODAY
Portfolio Chart

RESEARCH STOCKS & FUNDS

Answer Engine
Find Answers to Life's Challenges  

Find solutions to this and many other problems using

Answer Engine from SmartMoney. 

Copyright 2012 Dow Jones & Company, Inc. All Rights Reserved
This copy is for your personal, non-commercial use only. Distribution and use of this material are governed by our Subscriber Agreement and by copyright law. For non-personal use or to order multiple copies, please contact Dow Jones Reprints at 1-800-843-0008 or visit
www.djreprints.com.