Tuesday February 9, 2010 9:08 PM ET
SmartMoney
Published August 1, 2007  |  A A A
Deal of the Day by Kelli B. Grant (Author Archive)

A Guide to Surviving Flight Delays and Other Pitfalls

Updated on December 18, 2007.

THERE'S NO NEED TO book a flight to Vegas in order to gamble this year.

A perfect storm of staffing shortages, record-high passenger loads and severe weather has led to rampant flight delays and cancellations. In fact, 24% of flights were significantly late -- significantly being more than 15 minutes -- this year, reports the Bureau of Transportation Statistics, a division of the U.S. Department of Transportation. One problem at a major hub or with a specific airline creates a domino effect nationwide. "Right now, there's very little wiggle-room," says Tom Parsons, CEO of BestFares.com.

Want to improve your odds? Here's how to navigate the unfriendly skies:

You can prevent a lot of problems by booking your ticket wisely. "Look for flights early morning, midweek, when passenger loads are at their lowest," suggests David Lytle, editorial director for Frommers.com. Avoid connecting flights whenever possible, particularly those with short layovers. Pay attention to weather conditions and news reports of air-traffic meltdowns as your travel date approaches. If you spot a problem, try going standby on an earlier flight. "Just like your doctor or dentist will see you on time if you're the first appointment of the day, your flight is less likely to be delayed if it's one of the earliest," says George Hobica, publisher of Airfare Watchdog. American, Delta, Continental and United each charge $25 to get a confirmed seat on an earlier flight the day you're scheduled to travel. Passengers who pay more for a seat get preferential treatment when problems arise, says Tim Winship, publisher of FrequentFlier.com. Elite frequent fliers, first-class passengers and full-fare ticket-holders get priority when rebooking for a cancelled flight. They're also unlikely to be involuntarily bumped. (For strategies on how to upgrade for less, click here.)
Packing for Problems
Your carry-on bag should have everything you'd need for 24 hours of being separated from your checked baggage, plus tools to ensure you're treated fairly in the event of travel problems. Here's what to have on hand:
List of important numbers. Include the toll-free reservations line of the airlines you're traveling — and their competitors that fly to your destination. Having rebooking options for the gate agent can only smooth the process, says Trippler.

Copy of your airline's contract of carriage. Stressed-out gate agents won't always volunteer everything that you're entitled to when a problem strikes, says Abrams. This document outlines your rights in case of an involuntary bump or cancelled flight, including the almighty Rule 240, which requires the airline to book you on the next available flight, regardless of class or airline.

Cellphone charger

Medications

Basic toiletries

Items to pass the time, including a blanket, snacks and entertainment. "Comfort is so important when you're stressed out, waiting," says Anne McAlpin, author of "Pack It Up." (A pass to the airline's private club can be a relaxing — and cheap — addition. For tips on how to join one on the cheap, click here.)

Cancellations, delays and overbooked flights, oh my! "In this situation, travel insurance is not a bad idea," says Hobica. While there are plenty of reasons not to buy travel insurance, it does protect you from potentially expensive pitfalls. The price tag — about $20 on a $200 fare — is peanuts, considering what you'd pay for a new ticket or a hotel room if an airline cancellation left you stranded. (To assess whether or not you need travel insurance, click here.) Last one to the checkout counter is a rotten egg — and a prime candidate to be bumped from an overbooked flight. Aim to show up at least two hours before your flight's original scheduled departure time. "If you have a boarding pass and a seat assignment, the chances of you being bumped are almost nil," says Terry Trippler, owner of TripplerTravel.com. "Print them out at home if you can." (To get to the gate faster, check out these ways to cut airport security lines.)

If you're still at home when the flight is delayed, it's still important to show up as if that original departure time held true, says Stephanie Abrams, host of "Travel with Stephanie Abrams" on the Business Talk Radio Network. The situation can change quickly, and you'll need to be present at the gate with your seat-assigned boarding pass in hand to take action.

Offering to give up your seat on an overbooked flight is truly a risk-reward situation, explains Lytle. Volunteers can essentially name their price. Agents go to extremes to avoid involuntary bumping, "because then they have to start making people unhappy," he says. But the real risk is that you might not get on another flight anytime soon. Ask for a confirmed seat on the next flight before you volunteer. Before you make demands of a gate agent, it helps to know exactly what you're entitled to. That varies by situation. "If a cancellation is due to weather, all bets are off," says Trippler. "The only requirement an airline has is to refund your ticket." Your airline's contract of carriage, which can be found on the airline's web site, spells it all out. (For other strategies, check out our stories Standby Strategies and When Air Travel Goes Wrong.)

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User Comments
merlinaut

40 Comments
Thanks so much for this. I am really nervous abotu my flight the 22d, and
it sounds to be pushing the adventure-envelope just flying in summer.
Am planning to mail clothes. I could see last summer that the weather was already getting worse. How much longer will we be able fly into Houston, say?
I always seem to be connecting there even though I try to avoid connecting
flights as much as possible.
Posted by: paulsm
Comments begin with my post at 10:30PM on 1 Aug. This is the last one. Stupid 500 character limit!!

There is a lot more in the Delta document, but the point is that airlines are only obligated to provide the service in their contract of carriage. There is no universal Rule 240 that all airlines must adhere to.
Posted by: paulsm
If space on the next available flight is available only in a higher class of service than you purchased, we will transport you on the flight, although we reserve the right to upgrade other passengers on the flight according to our upgrade priority policy to make space for you in the class of service you originally purchased.
Posted by: paulsm
1.Transportation to Your Destination -Delta will transport you to your destination on our next flight on which seats are available in the class of service you originally purchased. At our sole discretion, we may arrange for your travel on another carrier or via ground transportation. If acceptable to you, we will transport you in a lower class of service, in which case you may be entitled to a partial refund as set forth below
Posted by: paulsm
The delta ?rule 240? says in part:
C. Schedule Changes, Delays, & Flight Cancellations within Delta?s Control
When, as a result of factors within Delta?s control, you miss a connection due to flight delays, your flight is cancelled, or a substitution of equipment results in a change in the class of service that you purchased or prevents us from transporting you, Delta will provide you with the following:
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