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SmartMoney
Published June 13, 2007  |  A A A
Consumer Action by Aleksandra Todorova (Author Archive)

Capital One Tests a New Type of Debit Card

CAPITAL ONE FINANCIAL, (COF) a top credit-card issuer, is rolling out an innovative debit card that could change how banks and consumers approach debit cards, according to industry analysts.

Unlike the debit cards in use today, Capital One's new product is, in industry speak, a "decoupled" card: It can be linked to any bank account and used for purchases and ATM withdrawals, just like the debit card consumers get from their bank when they open a checking account.

There will be no fees associated with it, according to Capital One, unless the bank imposes its own fees. Right now, the card is only available to select Capital One credit-card users, but will be widely available in 2008, according to the company.

What's the potential appeal of this new card? Better rewards. Unlike debit cards today, which come with little or no rewards at all, the new Capital One MasterCard Debit Card will offer rewards nearly as generous as those consumers get from their credit cards. Consumers who have a Capital One credit card, for example, will be able to pool their rewards from the two products, earning the same level of points, miles or cash back no matter which type of card they use. And those who don't have a Capital One credit card will be able to choose from a number of co-branded debit cards issued in partnership with various retailers (not yet announced). The rewards structure will be similar to that of the typical retail co-branded credit card today: Users will earn bonus points at the retailer in question and regular rewards (say, one point per $1) anywhere else. Rewards can then be redeemed at the retailer associated with the card.

"The rewards value of [the new Capital One debit card] will be two to five times superior to the rewards you get with any other debit card," says Gwenn Bezard, research director at Aite Group, an industry research firm. In other words, many folks who today use credit cards solely for those points, miles or cash back, might consider a switch to that new debit card, Bezard says. So could consumers who already use debit cards for budgeting or any other reason.

At least that's what Capital One is banking on. "This type of card gives consumers the choice of using a debit card vs. a credit card," says Pam Girardo, a Capital One spokeswoman.

But that has consumer advocates concerned. "I think consumers are going to be totally confused by the concept," says Linda Sherry, a spokeswoman for Consumer Action, a consumer advocacy group. If your card is stolen and used fraudulently, for example, who should you call: Capital One or your bank? (The answer, surprisingly, is Capital One. For more details on the card, see our table.)

Here's what consumers should know about the new Capital One debit card and how it could change the marketplace.

Many consumers worried about mounting debt and tired of ever-trickier credit-card traps are increasingly turning to debit cards instead of credit. Consider this: Nearly one in three dollars (28%) Americans spent on plastic last year were charged on Visa and MasterCard debit cards, according to the Nilson Report, an industry newsletter, up from 17% in 2000. With credit cards, meanwhile, the numbers have gone down to 73% in 2006 from 82% in 2000.
Capital One Debit MasterCard: The Basics
Using the card: The card can be linked to any existing checking account and used for purchases and at ATMs.

Fees: None, unless the bank that manages the checking account imposes its own fees.

Rewards: Capital One will offer a variety of co-branded cards issued in partnerships with retailers and card users will earn bonus points for shopping at these retailers; rewards will be redeemable for gift certificates at the retailer in question. In addition to that, Capital One credit-card holders already using the debit card now earn the same rewards as those they earn with their credit cards.

Consumer protections: If the card is stolen and fraudulently used, consumers should contact Capital One, not their bank. Capital One will reimburse the fraudulent charges to the linked checking account within a day.

The Capital One debit card could accelerate the growing popularity of debit, according to Bezard. In 2005, rewards cards accounted for 77% of all credit-card purchases, according to Aite Group. This year, the firm estimates that 84% of credit-card purchases will be placed on rewards credit cards and by 2010, a whopping 94%.

Debit cards, meanwhile, have lagged behind. Only 20% of debit-card spending was on rewards debit cards in 2006, according to Aite Group. In other words, consumers who use debit cards now don't do it to rack up rewards, but for other reasons, such as avoiding credit-card debt. But with the introduction of a debit card that offers rewards that are similar, if not the same as those offered by credit cards, that could easily change, Bezard says. "I do expect some credit-card users will switch to debit cards," he says.

That said, don't expect debit cards to take over the marketplace entirely. The majority of credit-card users — 69%, according to CardTrack.com, an industry web site — carry balances, which means they still use credit cards as a financing vehicle, not a rewards cash cow. And of those who pay off in full each month, many use credit cards to cover everyday expenses, while their cash earns interest in a high-yield savings account until the credit-card bill's due date.

Should the Capital One debit card become popular, banks will have to step up the rewards on their own debit cards, Bezard says. "Capital One will be able to steal customers away and that's going to create more competition for debit cards," he says.

This emphasis on debit rewards will likely have more banks looking into so-called "relationship" rewards. With relationship rewards, bank customers earn points on debit card purchases, plus additional points for having a savings account and other bank products, such as CDs, mortgages, lines of credit, and so on. Typically, the more accounts a customer has with the bank, the more points he or she earns each month. Citibank is currently the only large bank to have a relationship rewards program.


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User Comments
Posted by: flexalexnadre
i don't understand how capital one can make money on those operations. Are there profits from partnership with the companies the awards comes from, do they pay the awards, is it advertising from the flying company or anyone else. If the owner of the card doesn't pay any fee to get the card and to pay with it what and how do we pay the card????
Posted by: mgs3k
Continued from last post...

If you use your PIN, then 'Reg E' applies and you are only responsible for the first $50 in fraudulent charges if you report the activity/lost card within 5 days (?) and for the first $300 if you report it within 60 days. If you wait longer than 60 days then the law says that your bank doesn't have to re-imburse you. Again, how quickly you get your money back depends on your bank's service standards.
Posted by: mgs3k
Actually, if you sign for a purchase with a MasterCard or Visa-branded debit card then you get the same fraud protection as with credit (i.e. MasterCard 'Zero Liability Protection', see your bank's disclosures).

Some banks, however, aren't fast to refund the money but are required to do so.
Posted by: mkatz2m
The author should have also mentioned other reasons people prefer credit cards over debit cards. My major other reason is safety: Dishonest merchants honor credit card company help on your behalf; temporary credit card numbers for all purchases over the internet; if debit cards are stolen, you will have much more money stolen and you will have a much harder time cleaning up the mess. For all these reasons, I never plan to use a debit card even if it has a rewards.
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