Sunday November 8, 2009 2:40 PM ET
SmartMoney
Published February 21, 2008  |  A A A
Deal of the Day by Lisa Scherzer (Author Archive)

How to Avoid Hidden Hotel Fees

IN THE FIERCELY competitive lodging industry it's the little things that matter. Little fees that is.

To keep guests coming through the door, hotels may lavish them with perks such as hand massages, custom-picked pillows and designer shampoos. But, unbeknownst to some guests, the costs of all those little "extras" — even that bottle of water on the nightstand you thought was gratis — will eventually hit your bill one way or another.

After all, adding fees and surcharges is a lucrative practice for hotels. According to a study published by PriceWaterhouseCooper's Hospitality Division last year, the U.S. lodging industry raked in $1.75 billion in fees in 2007, up from $1.6 billion in 2006.

Given an expected slowdown in the travel industry, hotels will likely rely even more heavily on such charges. "If [hotels] see they're losing money in room revenue, they'll do everything they can to increase revenue in other ways," says Robert Mandelbaum, director of research information services for PKF Hospitality Research.

Here's what to look out for when booking your next hotel stay.

Guests shouldn't learn about added fees or charges when they receive their bill at checkout. In fact, federal law requires that hotels clearly disclose any information about fees in their reservation terms and conditions when a guest books online or over the phone.

That law has prompted hotel companies to be much more transparent, says Mandelbaum. But problems still exist. Travel booking web sites and travel agents may obscure or gloss over under-the-radar fees and policing all of these intermediaries can be quite difficult, he explains.

That makes doing your own research before you book your room even more critical. No matter which method you plan on using to book your room, be sure to call the hotel and ask the reservationist about any fees that may not be included in the advertised room rate. You can also check the hotel's web site where a room or package rate will sometimes feature an asterisk pointing to a vaguely-written caveat that says something like: "Rates do not include hotel charges typically paid by the customer directly to the hotel (e.g.; room service, telephone charges, etc.)." Ask the hotel what that "etc." might include. And if you're staying at a hotel that's part of a larger chain, call that specific hotel directly to ask about fees that may not be spelled out on the companywide site, says Anne Banas, executive editor of travel information web site SmarterTravel.com.

Most hotel guests know they'll pay a premium for snacking on that bag of chips from the minibar. But now just picking up that bag to check the calorie count will cost you.

Many posh hotels have installed minibars that come with motion sensors and scales. Move a Snickers over to make room for your doggie bag from dinner and you've now bought yourself a $4 candy bar. David Lytle, editorial director at Frommers.com, calls the practice "dastardly."

"If you put it in your hand, hold it for about a minute, you're charged," he says. "There is a sign warning you about it, but I don't think you should be charged for looking or touching something."

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User Comments
Posted by: pdmydoos
how about this 'hidden fee'? we recently stayed at the comfort inn in post falls idaho,and had a pretty good stay until we came home and checked my bank statements which indicated that they had taken out 250 dollars without permission,when i called for an explanation they told me i had smoked in the room and that is their fee to clean it!! BEWARE OF THIS HOTEL!!
Posted by: DaveC01523
merlin- I have stayed at Atlantis, and a few other places in Reno. Atlantis charges even less than you quoted during the week (Sun-Thurs). We got a concierge level room, with breakfast buffet and afternoon snacks, spa access, pool, butler service and a luxury room of 500 sqft on the 22nd floor for 129 per night.(Sunday to Monday) Other rooms there and other places on Reno's 'little strip' are nicely priced as well, from say 49 and up with a lot of extras.
Reno is a great little place, the airport is right in town, plenty to do in town (Virginia St.) and out at the all-inclusives like Atlantis, Nugget and Grand Sierra. Must see is the National Auto Museum. Plenty of websites with info. good luck
merlinaut

35 Comments
My brother told me there's a hotel in Reno, called Atlantis, that has a lot of free amenities just to encourage gambling, and the overnight rate is cheap(say about $200). If you don't gamble, you're getting a huge deal! And, he says, 'It's great for us, because the gamblers pay our taxes!' I never seem to have time to stay there, but someday-- if I want to rest before getting straight into a rental car after landing!
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